Shipping policy

Shipping Policy (Pre-Orders & Batch Production)

Last updated: December 1, 2025

This Shipping Policy explains how shipping works at MOCYCLE (“we”, “us”, “our”). We are a pre-order / batch-production brand: most products are produced after the pre-order deadline and shipped when the batch is complete. This policy is designed to align with our Terms of Service and Return & Refund Policy.

If you have questions, contact support@mocycle.com.

1) Pre-Orders: production-first, shipping later

Production starts after the pre-order deadline ends. For the first batch, the current estimate is Summer 2026. This is an estimate, and timelines can change due to third-party suppliers, freight, production capacity, and compliance/testing work.

Shipping updates

If timelines change, we will notify you by email with updated estimates.

We are not a “ship tomorrow” store

We do not mass-produce. When you pre-order from us, you’re reserving a product that will be produced in your size as part of a specific batch. If you need instant shipping or exact delivery dates, please do not order.

2) Fulfillment partners (3PL)

We fulfill orders through:

Sweden (EU/International): a third-party logistics partner (3PL) in Sweden.
United States (North America): a third-party logistics partner (3PL) in the USA (used when available for your order).

We may route your order through the most suitable fulfillment location based on destination, inventory availability, shipping restrictions (including CO₂ rules), and operational efficiency.

3) Order processing & dispatch (when your package leaves)

Ready-to-ship items

If we offer items that are in stock, they are dispatched according to the timeframe shown at checkout.

Pre-orders

Pre-orders are dispatched when:

production is complete,
the product is received into our fulfillment network, and
your order is packed and handed to the carrier.

Your order is considered dispatched when the carrier scans it and confirms shipment.

4) Split shipments (very important)

We may ship your order in multiple packages if:

different items finish production at different times,
certain items ship from different fulfillment locations,
CO₂ cartridges cannot be shipped with garments to your destination, or
customs/carrier restrictions require separation.

When split shipments occur, we’ll do our best to keep you informed.

5) Shipping destinations

We ship to many countries, but availability can vary by product and by carrier restrictions (especially when CO₂ cartridges are involved). If checkout allows the shipment to your country, we can normally ship there—subject to any post-order carrier limitations.

6) Shipping rates & free shipping thresholds

Shipping costs are calculated at checkout based on destination, package weight/size, and carrier options.

If we run promotions such as free shipping over a certain order value (example: “Free shipping on orders over $1,000”), the exact threshold, eligible regions, and exclusions (if any) will be stated at checkout and/or on the relevant campaign page.

7) Customs, VAT, taxes & duties

EU customers

For shipments delivered within the EU, purchases are typically delivered without the customer needing to pay additional customs duties at delivery (VAT is handled according to the checkout setup for your country).

USA customers

For shipments delivered within the USA, purchases are typically delivered without the customer needing to pay customs duties at delivery.

International customers (outside the EU & USA)

Import duties, brokerage fees, and local taxes may apply depending on your country. These fees are typically charged by customs or the carrier and are the customer’s responsibility, unless we explicitly state otherwise at checkout.

Important: Customs rules change and vary by country. We cannot guarantee that duties/t&Ts will not apply outside the EU/USA.

8) CO₂ cartridges (Dangerous Goods) — shipping limitations

Many airbag products use threaded CO₂ cartridges (e.g., 60cc / 100cc). CO₂ cartridges may be classified as Dangerous Goods for transport and are often restricted for air freight and cross-border shipments.

What this means for you

Your order may ship without CO₂ cartridges depending on destination and carrier limitations.
If cartridges cannot be shipped to you, we will ask you to purchase compatible cartridges locally (typically threaded 60cc / 100cc, depending on your product/size).
If you’re unsure what to buy, email support@mocycle.com and we’ll guide you.

We will always prioritize safe, legal transport and compliance with carrier rules.

9) Tracking

When your order ships, you will receive a shipping confirmation email with tracking details (when available). Tracking updates may take 24–72 hours to appear depending on carrier scanning.

10) Delivery issues: wrong address, failed delivery, unclaimed parcels

You are responsible for providing a complete and correct shipping address.

If a package is:

returned due to an incorrect address,
not collected in time,
refused by the recipient, or
undeliverable,

we may need to charge a re-shipping fee to send it again. In some cases, we may deduct shipping/handling costs from any refund, where permitted by law.

11) Damaged shipments & missing items

Please inspect your delivery upon arrival.

If the package is visibly damaged, document it (photos) and contact support@mocycle.com immediately.
If items are missing from your order, contact support@mocycle.com with your order number and photos of what you received.

We will assess and resolve confirmed issues (replacement, reshipment, or refund as appropriate).

12) Returns shipping (summary)

Return shipping rules are described in our Return & Refund Policy, but in summary:

For change-of-mind returns, the customer typically pays return shipping.
For exchanges, you pay shipping to return the item to us, and we pay shipping for the replacement item back to you (standard method).
For confirmed defects/wrong items, we cover the shipping as required to resolve the issue.

13) Contact

For shipping questions, address updates, CO₂ cartridge guidance, or delivery issues:
support@mocycle.com