Shipping Protection

Keep Your Order Safe: Guard Against Damage, Loss, or Theft During Shipping

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@mocycle.com. Please note that returns will need to be sent to the following address: Strandvägen 15
452 97 Strömstad, Sweden If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@mocycle.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@mocycle.com.

1. General Washing Guidelines

• Turn Inside Out: Always turn your airbag jeans inside out before washing to protect the built-in airbag components.
• Cold Water Wash: Machine wash in cold water on a gentle cycle using mild detergent. Hot water may damage sensitive components.
• Remove Airbag Module: If possible, detach any removable airbag components as per the manufacturer’s instructions.

2. Drying Recommendations

• Air Dry Only: Do not tumble dry. Excess heat can damage the integrated airbag and compromise its effectiveness. Hang the jeans or lay them flat to dry in a shaded area.
• Avoid Direct Sunlight: Prolonged exposure to direct sunlight may deteriorate the fabric and airbag components. Dry them in a cool, ventilated area.

3. Ironing and Pressing

• No Direct Ironing: Avoid ironing over the areas with airbag elements. If necessary, use a low heat setting and a pressing cloth to lightly iron the non-technical fabric sections.
• Do Not Steam: High moisture and heat can damage electronic components within the jeans.

4. Maintenance of Airbag System

• Check Regularly: Regularly inspect the airbag system for any signs of wear or damage, including loose stitching or exposed wiring.
• Follow Manufacturer’s Service Guidelines: Ensure that the airbag components are serviced or replaced as recommended by the manufacturer.

5. Storage

• Cool, Dry Place: Store your airbag jeans in a cool, dry place away from direct sunlight and moisture to prolong their lifespan.
• Avoid Folding Over Airbag Areas: When storing, avoid folding the jeans over the airbag components to prevent pressure damage.

6. Professional Cleaning

• No Dry Cleaning: Do not dry clean your airbag jeans as the chemicals can be harsh on the technical elements.
• Seek Specialist Care: If your jeans require deep cleaning, consult with a specialist familiar with technical wear and airbag components.

By following these care guidelines, you can maintain the safety features and prolong the lifespan of your airbag jeans.